Mobile Field Service & Calibration App.

ISI eCal is a field service and weigh scale calibration application developed by Interweigh Systems Inc., for the purpose of recording service work and weigh scale calibration data on mobile devices. The data collected in the application is used to generate electronic work orders and weigh scale calibration certificates that are subsequently delivered to our clients upon completion of a service call or maintenance visit.

Interweigh Systems Inc. made the decision to develop its own custom application after evaluating hundreds of “off-the-shelf” systems, none of which fulfilled the requirements unique to the weigh scale industry.  Created out of necessity, ISI eCal is specifically designed for the servicing of weight-related equipment and is believed to be the first of its kind to work on the android platform. Standard features include integrated maps and the ability to work offline when no internet connection is available. 

ISI eCal includes some standard field service software features such as:

  • The ability to assign jobs directly to technical support staff.
  • Track the progress of all scheduled jobs.
  • Eliminate the need for pen and paper reports whilst offering greater clarity and traceability, as well as the obvious environmental benefits of a paperless system.
  • Retention of previous work history.

What sets this application apart from other systems is the ability to record weigh scale calibration results directly in the application. The application guides users through the Interweigh Systems Inc., developed method of calibration for weigh scales (SOP 7.5.1A) and currently boasts four different types of calibration (or inspection) reports.  One such report is specifically designed to meet the regulatory needs of Interweigh Systems ISO 17025 clients.  The accuracy of the results obtained is verified by custom functions built into the application. These functions adhere to Interweigh Systems Inc., standard statement of compliance and decision rules.

The ISI eCal calibration reports are made up of multiple industry-recognized testing methods such as; Corner Testing, Repeatability Testing, Strain Load Testing, Up and Down Weighing, Drift Test and Section testing for Truck Scales. Another unique feature is the ability to perform each test as many times as necessary. This offers a thorough and detailed calibration report for the individual weigh scale being tested.

When Interweigh Systems Inc., technical support staff are ready to complete a job they need to capture a customer signature and e-mail address on their mobile device. A work order is then delivered to the customer via e-mail within 24 hours, along with the weigh scale calibration reports by way of an attached pdf file. This is an obvious benefit over hard-to-read handwritten reports, plus electronic reports can be retrieved a lot faster than paper stuffed in a filing cabinet.

ISI eCal was deployed in January of 2019 and is powered by the Appsheet platform. Interweigh Systems Inc. continues to provide new features for the purpose of improving both customer satisfaction and the ISI eCal user experience.

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